We strive to deliver products that match the exact description advertised. For this reason, our policies ensure clarity and fairness:
- No Refunds and No Exchanges: Due to the nature of our products, we do not offer refunds or exchanges for hair extensions that match the advertised description.
- Wrong Order Exchanges: If you receive an incorrect order, you may return it for an exchange within 72 hours of delivery. Please ensure that the product:
- Remains exactly as it was sent.
- Includes intact closures and frontal lace.
- Is free from any external oils or modifications.
Thank you for choosing Mat Hairs. We’re committed to providing you with exceptional quality and service!